Case Studies

Client Case Studies

Clientcase - Banking HR Outsourcing

Outsourcing Banking HR Processes: An international Bank with Headquarters in Germany planned to outsource their transactional HR and HR-IT. They were not sure whether this would be the right thing for them, how to find the right provider, and how to manage the transition. Following the 6 elements of Right-Sourcing Readiness iProCon consultants helped them to make the right decision and manage the change.
      Clientcase - Banking HR Outsourcing   (224KB)

Clientcase - Corporate HR IS Review Strategy Development

Align HR-IS strategy with business requirements: One of the world’s largest banks had invested heavily in their HR information systems for ca. 50 countries in the EMEA region. However, they felt they didn’t leverage the technology they had as much as they should and were lacking consistency across countries. They also were not sure how their standards compared to market benchmarks. They set up a project with the goal to make their HR-IS and HR shared service centre competitive against external p
      Clientcase - Corporate HR IS Review Strategy Development   (474KB)

Clientcase - Global Travel and Expense Project based on SaaS and Self Service

A high tech client aimed at making their T&E processes more efficient and get controls and analytics in place. The project comprised a new travel policy, a new global travel agency, online travel booking and online expense reporting with approval workflows, rollout of credit cards to 50% of the workforce, an outsourced audit service, and tighter controls on providers of travel and accommodation. The project was successfully delivered within 3 months, followed by a period of optimisation in inter
      Clientcase - Global Travel and Expense Project based on SaaS and Self Service   (315KB)

Clientcase - Insurance Global Change

Managing Global Change in the Insurance Industry: To deal with hardening market conditions, one of the world’s largest and most established insurance firms sought to set a new agenda for their operations division in order to differentiate what is generally regarded as a commoditised product. iProCon consultants helped the organisation to identify the areas of focus to shape a Target Operating Model (TOM) that would enable them to drive ahead of the competition in terms of both efficiency and
      Clientcase - Insurance Global Change   (84KB)

Clientcase - Post Merger Integration Property Services

Merger Planning and Integration in the Property Services industry: A respected property services business is born from the merger of two former businesses, together with a revised growth strategy that allows it to make the most of growing commercial and public sector opportunities. iProCon helped them eliminate financial and operational waste and create more efficient and agile operational structures and processes, whilst improving the transparency and effectiveness of performance and reward.
      Clientcase - Post Merger Integration Property Services   (1800KB)

Mini Case Studies

MiniCase - Attraction and Direct Manager

Recruiting: The Importance of the Direct Manager in Attraction & Selection and Further Rules for “Recruitment Excellence”
      MiniCase - Attraction and Direct Manager   (158KB)

MiniCase - Creating value at customer interface

We are all aware of the importance of creating a good impression on the customer. Every manager worth his or her salt spends a considerable amount of time ensuring that their team understands the importance of a “happy” customer. Yet it is amazing how often an organisation misses an opportunity to make that vital positive impression.
      MiniCase - Creating value at customer interface   (74KB)

MiniCase - Managing HCM in a Downturn

Managing your Human Capital in an Economic Downturn
      MiniCase - Managing HCM in a Downturn   (145KB)

MiniCase - Outsourcing QA

Outsourcing: Why certifications can’t replace the right culture and capabilities.
      MiniCase - Outsourcing QA   (56KB)

MiniCase - ROI in Talent

How superior selection, engagement, and retention add 20% to the bottom line of a business hotel in Frankfurt.
      MiniCase - ROI in Talent   (144KB)

MiniCase - Salesforce Incentivisation

Compensation: How sales people and recruiters maximise their bonus by ruining their employer’s reputation.
      MiniCase - Salesforce Incentivisation   (581KB)

MiniCase - Strategic HCM in Practise

If you keep your eyes and ears open, you find lessons about the importance of good HCM every day. These stories are most impressive when you are involved as a customer, particularly as you may not see their significance from the inside, if your own organisation is affected.
      MiniCase - Strategic HCM in Practise   (144KB)